Privacy Policy

1. Introduction

Faery Snail Tours is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with us, whether through our website, email communications, or direct bookings. By using our services, you agree to the practices described herein.

2. Information We Collect

• Personal Identifiable Information (PII):
  • Name
  • Contact details (email address, phone number, and physical address)
  • Payment information (credit card details, billing information)
  • Passport details (for travel arrangements requiring identification)
• Non-Personal Identifiable Information (NPII):
  • Browser type, device information, and IP address
  • Usage data, such as pages visited and time spent on our website
• Sensitive Information:
  • Health or dietary requirements (only when necessary for your travel arrangements)
  • Emergency contact information

3. How We Collect Your Information

• Directly from You:
  • When you fill out booking forms
  • When you subscribe to our newsletter
  • When you contact us via email or phone
• Automatically:
  • Through cookies and similar tracking technologies on our website
• Third Parties:
  • Travel agents, affiliates, or other partners authorized to collect information on our behalf

4. How We Use Your Information

We use your information to:

• Process and confirm your bookings
• Provide customer support and respond to inquiries
• Personalize your travel experience (e.g., dietary preferences)
• Send marketing communications (only if you’ve opted in)
• Conduct internal analytics and improve our services
• Comply with legal and regulatory obligations

5. Sharing of Information

We do not sell your personal data. However, we may share your information with:

• Service Providers
  Hotels, transportation providers, and local guides
• Payment Processors
  For securely processing your transactions
• Legal Authorities
  When required by law or in response to valid legal requests
• Business Transfers
  In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity
• Insurance Data Usage
  As part of ensuring compliance with Dutch legal requirements and to provide recommended insurance options, Faery Snail Tours may collect and share limited personal data with our insurance providers. This includes:
  • Information required for insolvency protection.
  • Data for processing optional cancellation or travel insurance.

Your data will only be shared with trusted providers and solely for the purposes outlined in this policy, in compliance with the GDPR and other applicable privacy laws.

6. Your Privacy Rights

Depending on your location, you may have the following rights under applicable data protection laws:

• Access: Request a copy of your personal data
• Correction: Rectify inaccurate or incomplete data
• Erasure: Request deletion of your personal data (subject to legal obligations)
• Restriction: Limit the processing of your data
• Data Portability: Receive your data in a structured, machine-readable format
• Opt-Out: Withdraw consent for marketing communications at any time.

To exercise your rights, contact us at customercare@faerysnail.com.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. These include:

• Necessary Cookies
  For core functionality
• Analytics Cookies
  To analyze usage patterns
• Advertising Cookies
  To provide personalized advertisements

You can manage or disable cookies through your browser settings. However, some features of our website may not function correctly without them.

8. Data Retention

We retain your personal data for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements

When your data is no longer needed, we securely delete or anonymize it.

9. International Data Transfers

If you are outside your Country, your information may be transferred to, stored, and processed in countries where we operate. We ensure such transfers comply with applicable laws and provide adequate protection for your data.

10. Security Measures

We implement industry-standard measures to protect your data, including:

• Encryption of sensitive information
• Regular security audits
• Restricted access to authorized personnel only

However, no system is entirely secure, and we cannot guarantee absolute security.

11. Privacy of Minors

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware of such collection, we will delete the information promptly.

12. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the “Last Updated” date. We encourage you to review this policy regularly.

13. Legal Framework and Dispute Resolution

Faery Snail Tours operates in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch data protection laws.
In case of any disputes regarding the interpretation or application of this Privacy Policy, the laws of the Netherlands will apply. Disputes will be resolved by the competent court in Utrecht, the Netherlands, unless otherwise required by mandatory laws in the customer’s country of residence.

14. Contact Information

For questions or concerns about this Privacy Policy, please contact:

• Email: info@faerysnail.com
• Phone: +31 (0)6 29 25 53 83
• Address: Faery Snail Tours – Van Heuven Goedhartlaan 87, 3527 CG Utrecht (The Netherlands)