Unless stated differently for a Tour, the following terms and conditions apply to cancellations and/or refunds of your entire Tour or parts thereof:
All cancellations have to be submitted in written form, by sending an email to clientsupport@limacemystique.com stating: a) your first and last name, b) Tour start date.
(a): If your Cancellation Email reaches us more than 30 days prior to the start date, only your Deposit* will be forfeited.
(b): If your Cancellation Email reaches us 29 -20 days prior to the start date, 50% of the total Tour price* will be forfeited. We will refund the refundable balance to your credit card or nominated bank account within a reasonable time period (please allow us at least 10 working days).
(c): If you cancel within 15 days of the start date, 100% of the total Tour price* will be forfeited.
Once your booking has been cancelled, you can expect to receive a cancellation invoice within 14 days. If you don’t, please contact us.
Our cancellation charges cover the cost of processing your cancellation and to compensate us for the risk that we may not be able to resell your travel arrangements. Just so you know, removing a passenger from your booking might mean that your overall holiday cost goes up.
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Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Contact us at {email} for questions related to refunds and returns.
